Aequitron

"Petra is a dynamic speaker. Her enthusiasm and humor captivate an audience. She is a first-class presenter."

Tina Cronin
Training Manager
Aequitron Medical

Boesch-TL Systems

"Petra's humorous and enlightening presentation taught each of our associates the importance of customer service, how to focus on quality and efficiency of operations to meet/exceed our customers' expectations, and about the commitment we need to ensure the success of our company."

Karen Angst
Director of Human Resources

Ecolab

"Petra was a motivating, entertaining speaker who gave our organization practical, real-life information on how to improve service to our customers. As she delivered a series of presentations across the country, she maintained her enthusiasm and tailored her message to audiences in each region. Months later, I continue to hear anecdotes about the impression she made and her positive impact on our service specialists."

Pam Cooper
Director, Marketing
Pest Elimination Division

CBM Security Services

"Having attended hundreds of seminars or classes over 15 years, Petra is by far the best educator I have seen. She presents herself confidently with an in-depth knowledge of the subject matter, and she shares that knowledge freely in a manner that is easy for everyone to understand. She is simply the best!"

Catherine A. Salves
General Manager

Children's Home Society

"When going over the evaluation forms after your presentation, I found that every possible superlative was used. I think the staff were surprised that an adult could educate, motivate, entertain and keep their attention as easily as do the children they work with each day. Thanks again. It was greatly appreciated."

Kristine Kroll
Training Committee

Griffen Companies

"Our managers really enjoyed you and learned from your presentation. You spoke their language and talked from experience. You combine real-life examples, along with a good dose of humor. You are easy to listen to and offer great suggestions and practical solutions. Thanks again for helping make our annual conference a huge success."

Linda Steinbaugh, CPMR
Vice President

KMS Management

"Wonderful! Petra is by far one of the most entertaining people who can actually get the point across."

Holly Johnson
Assistant Manager

Honeywell

"As a presenter/trainer, Petra's enthusiasm, high-energy and sense of humor are contagious. She captivates audiences with her dynamic approach and fun personality. Petra is a 'WOW!'"

Susan Mortenson
Adult Education Coordinator/Administrator
Honeywell, Inc.

Wayzata Bay Spice Company

"From planning to execution, Petra Marquart exceeded my expectations. She showed business savvy in the program design and clearly identified behavior objectives. Her presentation skills are superior and engaging. Petra Marquart really delivers!"

Jane Bunting, Owner
Wayzata Bay Spice Company

Isle of Capri Casino's Inc.

"Petra was a wonderful delight to work with developing the Casino America, Inc. Guest Service Training program. I found her to be flexible and creative, while meeting the needs for customization, an essential qualification for the successful completion of our project."

Robert F. Boone
Vice President, Human Resources
Casino America, Inc.

Galleria, Edina

Petra is fabulous! She gives meaningful and useful content and wraps it in enthusiasm and wit. Having worked with her on multiple occasions, I know she can be counted on for excellence every time.

Suzanne Wolf
Galleria Center Manager

Embers America

"Petra delivers a cutting edge program characterized by the things that matter most to us - high energy, real passion and valuable content! She tailored her program for a diverse audience of restaurateurs, all of whom raved about her message. Petra is the type of person with whom everyone should have the good fortune of working."

David Kristal
Embers America

Fairview Healthcare Services

"Petra is equally adept at educating as well as motivating. She is a treat to work with and consistently receives high marks from our employees."

Geri Martin
Director of Planning

Fairview University Health System

"Petra's commitment to making the 'moments of truth' for our patients and other customers a 'WOW' has inspired our staff to provide the best service possible!"

Nancy Geiger
Director of Education

Boynton Health Services - University of Minnesota

"Everyone was raving - including me - about your dynamic presentation. Thanks for the message and motivation."

Sue Ann Woo
Staff Planning Committee

Mayo Clinic

"Your energy, enthusiasm and ability to translate how our actions are seen from a patient's perspective are of incredible value to us. Today our staff returned to work invigorated and ready to show we care. We couldn't ask for anything more. Thanks so much."

Bob Sheeler, MD

Minnesota Dental Association

Participant comments from Star of North Convention: · "Best speaker I've ever heard."
· "Wonderful. Can really help improve the dental image if she reaches more of us."
· "The speaker was fantastic, a good mix of humor and strength. I have been refreshed in my purpose. Thank you."
· "You were superb."
· "Wow!"

American Veterinary Medical Association

Participant comments from the AVMA Annual Convention 2000
· "Awesome, energetic performance filled with immense amount of material."
· "Excellent presentation - vivacious speaker - would love to have entire staff hear her."
· "You reaffirmed my beliefs in what a practice should be. I'm inspired!"
· "An excellent presentation by a dynamic and informed professional."
· "A dynamic speaker who shared her ideas effectively. I'm ready to go back to work!"

Courage Center

"The volunteers are still raving about your presentation and what a great message you gave us. They felt really renewed in their desire to provide the very best service they can to our clients. Thank you and please accept my sincerest appreciation."

Betty Brownell
Volunteer Director

Fairview University - Riverside

"Petra is a dynamic, motivating, crowd-engaging speaker who brings to life the rationale and practical aspects of becoming a customer-focused organization. She keeps your attention, stimulates your brain, tugs at your heart....and she teaches."

Pamela Tibbets
Senior Vice President
Fairview Riverside Medical Center

Minnesota State Lottery

"I'm not sure why we bothered with the rest of the conference when all people talked about for the next two days was Petra Marquart. You grabbed them by the lapels at the start of your talk and riveted them to their seats until the end. The best comment was, 'I want to be that woman's agent.' Thanks for a job very well done."

Don Feeney
Research and Planning Director

City of Brooklyn Center

"Petra captures her audience's attention and keeps it throughout the session. She's knowledgeable and confident about her subject matter and this confidence comes through in all she says and does."

Terri Swanson
Communications Coordinator

Minnesota Department of Transportation

"Well, you did it again. Everyone is impressed with your enthusiasm, professional delivery, and your inspirational message. Many thanks for yet another job well done. You truly practice what you preach. Our top Mn/DOT staff think you're wonderful."

Robert W. Vockrodt
QI Staff, MnDOT Metro Division

Arrowhead Economic Opportunity Agency, Inc.

"Thank you for your wonderful presentation as our keynote speaker. The importance of customer service in a non-profit arena cannot be over emphasized. Your style and ability to connect with an audience took a topic that some might see as preachy and gave it life, humor and feeling."

Laura Wassenaar, Head Start Director
Lorrie Janatopoulos, AEOA Planner

Minnesota Department of Natural Resources

Your focus on customer service was right on the mark and relevant to all our staff. Your presentation was key to the success of our conference and its focus on 'Surpassing Customer Expectations.' A number of people asked for 'more Petra' at future events.

Norman Kordell, Administrator
Bureau of Field Services

Minnesota Family Ties

"Petra's presentation was far beyond excellent. She was entertaining and informative. I learned so much from her and I can't wait to get back to work and improve my service to our clients and co-workers."

Attendee
Collaborative Summit
January 12, 2000

Ramsey County Human Services

"Just a fantastic job - again. You have a special gift for translating a message with clarity, humor and passion. Well done. We are grateful."

Rick Cunningham

"Wow! That is how I feel about what you did at Ramsey County yesterday. Your content was not overshadowed by your humor - a very powerful balance you have. You definitely walk your talk."

Marty Gerkey

State of Minnesota - Council of Managers

"Your thought -provoking presentation helped give Minnesota managers an opportunity to think about and explore ideas and concepts essential to their continued effectiveness as managers and leaders within state government. Thank you for sharing your expertise and perceptive insights with us."

Mary Lou Dresbach
Chair

South Dakota Department of Social Services

"We would like to thank you for the closing keynote address at our New Millennium, New Opportunities Economic Assistance Conference. Here is a small sampling of the comments we heard: 'Superb presenter and presentation!' 'Great ideas and very motivational!' 'Best I've ever heard. Please have her return again.' Thanks for a job well done."

Bonnie Huber
Conference Committee

Iowa State Lottery

"Thank you for sharing your expertise and knowledge with all of us. You captured each of us and kept us on the edge of our seats from beginning to end!"

Karen Smith

St. Louis County - Minnesota
Social Service Department

Comments from the Annual Clerical Conference
· "Petra is one of the most effective speakers I have ever heard."
· "Petra is knowledgeable, vibrant, humorous and a most effective speaker - she kept the interest of all.
· "She related her message to the issues we deal with daily. She gave us problem-solving answers."
· "Petra was marvelous! Wouldn't it be great to work with someone like her? She was a true inspiration. Thank you!"

American Association of Meat Processors

"I have written hundreds of thank you notes to people who helped make our convention a success. However, I feel that I have saved the best for last. The attendees raved about your presentation - its humor, its organization, its content. Members remarked throughout the day that they were riveted to their seats and would travel any distance to hear it again. You are well worth your weight in gold."

Karen E. DeSio
Convention Manager

American Veterinary Medical Association

Participant comments from the AVMA Annual Convention 2000
· "Awesome, energetic performance filled with an immense amount of material."
· "Excellent presentation - vivacious speaker - would love to have entire staff hear her."
· "You reaffirmed my beliefs in what a practice should be. I'm inspired!"
· "An excellent presentation by a dynamic and informed professional."
· "A dynamic speaker who shared her ideas effectively. I'm ready to go back to work!"

Minnesota Wood Promotion Council

"Petra is an energetic presenter who captures her audience's attention in an entertaining way. She is focused and gets her points across in a very down-to-earth manner."

John Stonhouse
Executive Director

Minnesota Dental Association

Participant comments from Star of North Convention:
· "Best speaker I've ever heard."
· "Wonderful. Can really help improve the dental image if she reaches more of us."
· "The speaker was fantastic, a good mix of humor and strength. I have been refreshed in my purpose. Thank you."
· "You were superb."
· "Wow!"

Minnesota Quality Conference

"Your effort played a significant role in the success of this year's conference. Without you, we could not have done it. Thanks!"

Bob Andre
Program Committee Chair

Moorhead State University

"You were a success! Those of us who attended your presentation learned a lot about service; the knowledge we gained will stick with us throughout the school year and hopefully many more."

Ben Blair
Director of Human Resources

Intermediate School District 287 - Minnesota

Thank you for presenting one of the best motivational speeches we have heard at our school-year opening workshop. You truly helped set the tone for our new school year. You reached into the personal experience of each of the 700 participants which helped make your message 100 percent on target. Following your presentation, the staff was bubbling with enthusiasm. Thank you.

Peg Morrison
Director of Human Resources

Bemidji State University

"Thank you for a super performance! People enjoyed it tremendously and felt it very productive. We look forward to your return in the future."

Deb Hovland
University Conference Center

Farmington Schools

"Thank you so much for your wonderful presentation. It gave many of us a new perspective from which to start the new school year. It was just what the doctor ordered for our first day back to work."

Karen Bergman, Chairperson
District 192 Staff Development Committee