Listed below are some of the companies that asked me to write customer service training programs. They did this because they believe it is more effective and efficient to have their own program - one that has been written specifically for them with their own customers, employees and service goals in mind.

US Bank 15,000 employees	Fairview/University Health System 15,000 employees
Mall of America 10,000 employees	Isle of Capri Casinos 10,000 employees

This is my specialty. I learn about an organization from the inside out and then adapt critical service concepts to its specific needs. I write a leader's guide based on the organization's terminology and on-the-job examples, design a compatible participant workbook, and then train their skilled trainers in the delivery of the material. I stay a part of the process for as long as I'm needed, and then I establish the mechanisms to insure success and continued progress over time.

Let me do the same for you and your organization.

Please contact me and I will fill you in on all of the details.