Petra Marquart is the principle in the speaking and presentation firm, Petra Marquart and Associates. In addition, she works as a coordinator in the Customized Training department at Hennepin Technical College in Minneapolis, Minnesota. Prior to working at Hennepin Technical College, she was Vice President of Operations for Krohn Management Corporation. She has a Bachelor of Arts Degree in Communication.

She is the author of the customer service book, The Power of Service: Keeping Customers for Life and is a certified trainer for the college's widely acclaimed customer service program, Treating Your Customers Like Gold. The program was the basis for the customer service training programs she wrote for US Bancor, Mall of America, Target Center, Isle of Capri Casinos and Fairview/University Health System. She is also a certified trainer for such programs as Achieve Global's Frontline Leadership, Leadership 2000 and Working for Self-Directed Teams.

She has served as a member of Honeywell's Adult Continuing Education Board and as an educational partner with the American Institute of Banking, Canadian Pacific Rail System, Hennepin County Government Center, Northern States Power and Minnesota Multi-housing Association.

Petra has influenced the service of thousands of people through her powerful and entertaining presentations. She is an inspirational speaker who has ignited the spirit of service in many professionals. As one manager stated, "Customer service is our future and Petra is our Oz."